• Crucial Conversations: Tools for Talking When Stakes are High


    Author(s): Kerry Patterson...
    Date:   2002-06-18
    Pages: 256 p
    Size:  56 Mb
    Format:  PDF
    Language: English


         

     

    Description

    Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history.--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill Crucial conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

0 commentaires:

Leave a Reply

Leveled Books for Young

Leveled Books 4 Young Readers

Quote of the Day

Quote of the Day

Rosetta Stone American 2010

Rosetta Stone  American

LANGMaster English Reading

 LANGMaster English Reading

Test Your English Pack (16 books)

Test Your English

TELL ME MORE Performance English Version 9

TELL ME MORE Performance

English Grammar Mega Collection (82 eBooks)

English Grammar Mega Collection

45 English Learning Quality eBooks

45 English Learning Quality eBooks

Learn to Speak English Deluxe

Learn to Speak English Deluxe

britannica illustrated (16 Volumes)

britannica illustrated

Featured Video

Islamic Library